I received this email from United today and was pleasantly surprised to see a lot of changes coming from the airline. A little late, but at least United Airlines seems to be moving in the right direction.
However, it will be interesting to see when these words are implemented and come closer to a reality. After all, people still remember the previous incident mentioned in the letter and have in recent days have also had large rabbit die in the cargo hold.
Will it be enough to help change their image?